Help Center
How can we help?
478 answers about Housing Market Group products, portals and services.
Most-asked questions
Open one to read the answer without leaving this page.
Which Housing Market Group product do I need?
It depends on the job. Start from what you are trying to do, not from the product names.
Read the full answerHow much does Housing Market Ads cost?
The standard advertised price is $10 CPM, meaning $10 per 1,000 impressions, in US dollars. Creating an account is free, and you set a daily spending limit for each campaign. Pricing may change, so check your dashboard for the rate and any applicable taxes.
Read the full answerHow do I create an account?
Open your local portal and select the registration, sign-up or account option. Enter the requested contact and business information, complete any required verification and follow the instructions shown in your dashboard.
Read the full answerHow much does Premier Agent cost?
Premier Agent is a subscription: $49 USD per month, or $490 USD per year paid annually.
Read the full answerHow do I add a property listing?
Sign in with an agent or home owner account and choose Properties → Add Property in the dashboard menu, or ADD LISTING at the top of the dashboard.
Read the full answerDo I need a separate account for each Housing Market product?
Not for the CRM — it uses your portal agent account. Advertising and API access are set up separately.
Read the full answer
Browse help by topic
New here
Work out which product you need before you sign up for anything.
Searching, listing and enquiries
Using a country marketplace — as a property shopper, an agent or an agency.
Property Portals
Listings, enquiries, accounts and moderation across the country portals.
124 answers
Your portal dashboard
What each kind of portal account can see and do once signed in: listings, enquiries, favourites and the paid tools.
14 answers
The portal network
The countries we cover, why each market has its own marketplace, and the brands around it.
21 answers
Getting seen and winning clients
Paid visibility and lead generation, run by you or run by our team.
Housing Market Ads
Campaigns, targeting, pricing and reporting on the advertising platform.
73 answers
Premier Agent
The location-based lead subscription: what it costs, what "unlimited" covers, and where to buy it.
11 answers
Featured Property, Agent & Showcase
Paid visibility inside a portal: Featured Property, Featured Agent and Developer Showcase.
12 answers
Marketing Services
Managed campaigns, strategy, and the services team.
54 answers
Software, data and integration
The tools behind the listings: enquiries, research, feeds and datasets.
Housing Market Cloud
The website platform for real estate professionals — live, open for sign-up, and free to start.
17 answers
Housing Market Digital
A custom CRM and website, scoped on a call and built for one business — not a product you sign up for.
7 answers
Housing Market CRM
Leads, contacts, tasks and how the CRM connects to the rest of the platform.
74 answers
Housing Market Insights
Market research, property-search demand, source transparency and the Pro workflow layer.
52 answers
Housing Market API
Authentication, endpoints, feeds and integration questions.
35 answers
XML & feed sync
Keeping listings in step automatically: feed formats, schedules, duplicates and image URLs.
14 answers
Housing Market Database
The contact-data product: what it covers, where data comes from, and how it may be used.
5 answers
Account, billing and support
Signing in, paying, and what to do when something is not working.
Account & security
Signing in, verification, team members, privacy and what happens to your data.
22 answers
Billing & subscriptions
Prices, invoices, payment methods, renewals, taxes and refunds across the products.
27 answers
Technical support
When something is not working: errors, missing emails, moderation and reporting abuse.
20 answers
In development
Announced, being built, and not open for sign-up. Nothing here can be bought today.
Common tasks
The things people usually come here to finish.
- Reset my password— I forgot my password. What should I do?
- Find an invoice or receipt— Can I download an invoice or receipt?
- Edit or remove a listing— Can I edit or remove a listing?
- See why my ads are not showing— Why can’t I see my ads?
- Report a technical or account problem— How do I report a technical or account problem?
- Report a suspicious enquiry— How do I report abusive, suspicious or fraudulent enquiries?
- Change my email or phone number— How do I change my email address or telephone number?
- Close my account— How do I close my account?
Still cannot find it?
Search the whole Help Center, or tell us what you are trying to do and we will point you at the right team.