Technical support
When something is not working: errors, missing emails, moderation and reporting abuse.
20 answers
- How do I report a technical or account problem?
- Which browser should I use?
- Are your portals accessible on mobile devices?
- What should I do if I encounter an accessibility barrier?
- Why am I not receiving enquiry emails?
- Why can’t I see my ads?
- Why am I receiving a 403 error?
- What HTTP status codes are returned?
- Why are some cities or markets missing data?
- Why might a listing or account be removed?
- How do I make a complaint or appeal a moderation decision?
- How do I report abusive, suspicious or fraudulent enquiries?
- How do I report copyright or trademark infringement?
- How do I report discrimination or prohibited content?
- How can I protect myself from property scams?
- What should I do if a listing is inaccurate or no longer available?
- How do I get help with a Housing Market Group product?
- Where can I get help?
- Why can I only see the first part of my guide?
- Why does my Insights account still show as free after I paid?