How do WhatsApp templates work?
On Pro, write WhatsApp message templates in any language, fill one in for a contact and a listing, and open WhatsApp on your own phone with the text ready. The CRM does not send WhatsApp messages itself.
In the WhatsApp settings, write the messages you send often, in any language the CRM offers. Choose a template, preview it filled in for a contact and a listing, then copy it or open WhatsApp on your device with the text ready to send.
The message goes from your own WhatsApp account, as it always has, so there is no charge from us for it. Sending and receiving WhatsApp Business messages inside the CRM, and seeing them in the inbox, is being built.