Can I track communication with buyers?
Yes. The inbox keeps one thread per person, and every contact has a timeline of everything that happened with them, on every plan.
The inbox gathers portal enquiries and your replies, Housing Market Ads leads and the email you send from the CRM into one thread per person. Each contact also carries a timeline, notes, comments, files and the follow-ups still outstanding, so picking a conversation back up after three weeks does not mean reconstructing it from memory.
What the CRM does not do yet is read your own mailbox, carry WhatsApp, or collect the enquiries a Housing Market Cloud website receives. Two-way sync with Gmail and Microsoft 365, sending through WhatsApp Business, and the connection to Cloud are being built. On Pro you can keep WhatsApp templates and open WhatsApp on your phone with the text ready — see "How do WhatsApp templates work?".