How do I change or cancel my Insights subscription?
From Settings, then Billing, which opens a secure billing portal where you can update the card, see past payments and cancel.
Open Settings, then Billing. That opens a secure billing portal where you can update the card on file, look at past payments, and cancel.
What to expect
- Card details are handled by the payment provider and are never entered into an Insights screen.
- Cancelling stops the next renewal. Free research remains available afterwards, and your saved guides stay in your account.
- A published guide link keeps its own expiry. If you want it gone sooner, withdraw it before you cancel.
- The billing portal is the authority on what your subscription currently is. If a screen inside Insights disagrees with it, the billing portal is right.
If the billing portal will not open
The usual cause is being signed in to an account that has never had a paid subscription — a second address you created at some point. Sign in with the account that was actually billed, which is the address the payment receipts were sent to.
Insights Pro is $19/month. What the billing portal shows is what you are actually being charged, so if it disagrees with any figure you have seen, the billing portal is right.