How do I log a call on a contact?
Open the contact, find the Calls panel, choose what happened, enter the minutes and what was said, and choose Log call. The call is saved on the contact with its date and length. Logging is free on every plan.
Open Contacts in the left menu and open the person you phoned. Scroll to the Calls panel. Calls you logged before are listed there, so you can see at a glance when you last spoke.
To record a new one, choose the outcome: Spoke to them, Left a voicemail, No answer or Wrong number. Enter how many minutes the call took and write down what was said, then choose Log call. The call is saved on the contact with the date and the length.
Log the calls nobody picked up too. A line saying No answer or Left a voicemail tells you, and anyone on your team who opens the contact, who still has to be called back.
Logging a call by hand is free on every plan. Where calling from inside the CRM is switched on, the Call now button is part of Pro, and on other plans you can still log calls by hand.