Does Housing Market collect rent from my tenants?

No, and this is a decision rather than a missing feature. Housing Market Group is software: there is no payment processing, no collection, no escrow and no payment rail anywhere in property management, on any plan, in any country. The screen says so on every plan, because almost every other product in this category does collect rent and you should read that before you buy rather than after.

What tracking rent means

The CRM records the dates rent falls due on a unit — a whole tenancy at once, twelve months from March — and then holds three states for each of them: due, received, or waived. A monthly charge anchored on the 31st falls due on the last day of a shorter month rather than spilling into the next one, so rent anchored on 31 January comes due at the end of February rather than on 3 March. 3 March is what a naive calendar gives, and what an office would otherwise correct by hand every year.

When the money arrives, somebody in your office marks the charge as received. The CRM stores who said so and when they said it, alongside the date the money actually arrived — rent that came in on the first and was recorded on the fourth belongs to the first. Those two dates are kept apart on purpose: an assertion by a named person is the only thing that actually happens inside Housing Market, and a bare "paid" would read like a receipt for something this system never received.

There is no part-paid state. Half of the rent is not a state on the way to a balance, because a balance leads to a ledger and a ledger is the thing this product deliberately does not have. Instalments are separate charges.

Overdue, and who hears about it

A charge is overdue when it is still due and its date has passed. That is worked out when you ask rather than stored, so a charge that fell due an hour ago is already overdue instead of waiting for tonight's job.

The reminder goes to your office and never to the tenant. All the CRM knows is that nobody in your office ticked the box; it did not take the money and cannot tell whether it arrived. Telling a tenant they are late on that evidence is a claim this product is not entitled to make, and your tenant is your client, not ours. The wording is "not recorded as received" rather than "unpaid", in every language, for exactly the same reason.

Rent charges are not yet something you set up on the property management screen: the register of units is what that screen shows today. The rule above is the part that will not change.